Contact
If a statement came out wrong, send us the bank and the country and we will look at it. We read every message and usually reply within one business day.
- General & support
- hello@realbankstatementconverter.com
Broken conversions, missing rows, a bank that will not parse, or anything else about how the tool behaves.
- Privacy & data requests
- privacy@realbankstatementconverter.com
Questions about how your file is handled, or anything arising from the privacy policy.
What helps us
A bad conversion is usually a layout we have not seen. The more precisely you can describe it, the faster it gets fixed:
- The bank, and the country the account is held in.
- What the statement is — current account, savings, credit card, business.
- What went wrong: rows missing, amounts on the wrong sign, dates read the wrong way round.
- Roughly where in the statement it happened, if it was only part of it.
Please do not email us the statement itself. We do not want a copy of your financial records sitting in an inbox, and a description of the problem is almost always enough. If we genuinely need to see the file, we will ask — and you can redact it first.
More about who we are, or read what happens to your file before you send anything.